We want you to buy with confidence. This policy states exactly when and how refunds work.
Most subscriptions include a free trial (15 days for GeM & Accounting plans, 7 days for Digital Marketing plans). Use the trial to evaluate us — cancel within the trial and pay nothing.
To cancel during a trial, open your dashboard, find the plan and click Cancel trial. The cancellation takes effect immediately, no payment is ever taken, and no refund is needed because you were never charged. Your account and uploaded documents stay with you.
- Cancel anytime; cancellation applies from the next billing cycle. Amounts already billed for the current month are non-refundable once the month’s work has begun, except:
- If we fail to deliver the committed monthly scope due to our fault (e.g., missed filings, undelivered posts/bids), you may choose a pro-rata refund for the undelivered portion or a service credit.
- Before work starts: full refund minus payment-gateway charges.
- After work starts: refund of the unworked portion based on documented milestones. Completed milestones are non-refundable.
- Government/third-party rejections not caused by our error (e.g., client documents invalid) are not grounds for refund of work already performed, but we will assist with re-submission where feasible.
- Refund available within 7 days of purchase if less than 20% of the course content has been accessed. No refund after 7 days or beyond 20% consumption, since digital content is delivered instantly.
- If a course is materially different from its description, contact us within 7 days for a full refund.
- Open your dashboard and click Cancel plan on the subscription. We then ask for a short reason and create your refund request. You can also write to info@jigyasahub.in or raise a ticket.
- Our team reviews every request against this policy — no refund is issued or refused automatically.
- Approved refunds are initiated within 7 business days to the original payment method you paid with. We never send refunds to a different account.
- Your bank or card issuer usually credits the money within a further 5–7 business days. You can track the status of your request in your dashboard.
- A GST credit note is issued for refunded invoiced amounts.
Payment-gateway fees, third-party costs already incurred on your behalf (domains, hosting, ad spends, government fees where applicable), and discounts/coupon value.
If you disagree with a refund decision, escalate to our Grievance Officer (details in the Privacy Policy). Acknowledgment within 48 hours, resolution within 30 days.
